Booking Terms & Conditions

DRAFT: These terms must be reviewed and completed by the villa owner and a qualified legal adviser before bookings are accepted. Replace every item in [square brackets].

Booking requests

Submitting a booking request does not confirm a reservation. A booking is confirmed only when we send you a written confirmation (and, where online payment applies, after your payment has been received and verified).

Prices and payment

Prices are shown in [currency] and include the charges listed in your booking summary. [Describe deposit / full payment requirements and due dates.] [State whether government taxes and service charges are included.]

Cancellations by guests

[Describe the cancellation policy, e.g. full refund if cancelled at least X days before arrival, Y% refund if cancelled at least Z days before arrival, no refund thereafter.] Refunds are returned to the original payment method.

Cancellations by us

If we must cancel a confirmed booking, we will notify you as soon as possible and refund all amounts you have paid for that booking.

Check-in and check-out

Check-in and check-out times are shown on The Villa page and in your confirmation. [Early check-in / late check-out policy.]

Occupancy

The number of guests staying at the villa must not exceed the maximum stated in your booking. [Visitor policy.]

House rules

Guests agree to follow the villa's house rules, which are shown on The Villa page and provided before arrival. [Security deposit or damage policy, if any.]

Liability

[Limitation of liability wording, to be prepared by a legal adviser.]

Governing law

These terms are governed by the laws of [jurisdiction].

Contact

[Business legal name] · [contact email]